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COVID-19 Alert Levels - What do they mean?

What happens at Alert Level 4?

During Alert Level 4, Hanmer Holiday Homes will only be accepting bookings from Essential Services or those people who are making their way back to their primary place of residence, no other bookings will be allowed. If you have a current booking in place when we go into Alert Level 4, we will have to cancel your booking (unless you are an Essential Service) and will offer you a refund (excluding admin and credit card fees) or the option to 'park' your booking to stay with us another time. We will be in contact via the email address or phone number you supplied on your booking to arrange this. Please refer to the official COVID-19 Government website for what is required of you during Alert Level 4 - https://covid19.govt.nz/alert-levels-and-updates/alert-level-4/

What happens at Alert Level 3?

During Alert Level 3, Hanmer Holiday Homes will only be accepting bookings from Essential Services, no other bookings will be allowed. If you have a current booking in place when we go into Alert Level 3, we will have to cancel your booking (unless you are an Essential Service) and will offer you a refund (excluding admin and credit card fees) or the option to 'park' your booking to stay with us another time. We will be in contact via the email address or phone number you supplied on your booking to arrange this. Please refer to the official COVID-19 Government website for what is required of you during Alert Level 3 - https://covid19.govt.nz/alert-levels-and-updates/alert-level-3/

What happens at Alert Level 2?

During Alert Level 2, Hanmer Holiday Homes is open for business as we can do so safely. All current bookings will go ahead as normal and any new bookings will be accepted. We will be taking extra precautions to ensure that we are doing everything in our power to reduce the impact of COVID-19 and to provide a healthy and safe environment. All guests are required to sign in using the COVID Tracer App and maintain a safe physical distance from people you don't know when out and about. If guests have cold, flu or COVID-19 symptoms, please stay home. Please refer to the official COVID-19 Government website for what is required of you during Alert Level 2 - https://covid19.govt.nz/alert-levels-and-updates/alert-level-2/

What happens at Alert Level 1?

During Alert Level 1, Hanmer Holiday Homes is open for business. All current bookings will go ahead as normal and any new bookings will be accepted. We will be taking extra precautions to ensure that we are doing everything in our power to reduce the impact of COVID-19 and to provide a healthy and safe environment. All guests are required to sign in using the COVID Tracer App and maintain a safe physical distance from people you don't know when out and about. Please refer to the official COVID-19 Government website for what is required of you during Alert Level 1 - https://covid19.govt.nz/alert-levels-and-updates/alert-level-1/


What do I need to bring?

The property will provide most things you would expect in a normal holiday home. However, you will definitely need to bring your own sheets, pillowcases, towels, food, tea, coffee, milk and personal items such as toilet paper and soap. If you feel you may need something in particular please bring it with you, just in case. Duvets, pillows and blankets are provided in all the homes, however, if you are someone who particularly feels the cold then we would suggest you bring extra blankets just to be safe.


Can I hire linen instead of bringing it with me?

Yes - the following are the prices for linen hire:

King sheet sets
$20.00
Queen sheet sets
$17.00
Single sheet sets
$14.00
Bath towels
$4.00
Hand towels
$3.00
Face Cloths
$2.00


What are the office hours?

The office is open 9am to 5pm Monday to Friday, and 9:30am - 5:00pm Saturday and Sundays and  Public Holidays 9:30am - 2:30pm. After hours service is still available at all other times.


Where do I pick up the keys?

You will be contacted a few days prior to let you know the process of check in and on the day of arrival you will be sent a text (SMS) and email with further details on how to gain access to the property. Do not come to the HHH office.


Where do I leave the keys on departure?

On the morning of your departure you will be sent a text (SMS) with further details on the process for leaving the property, including where to leave the keys. You should not need to go to the HHH office.


Is there more than one set of keys?

No, if you are with other people and need to go your own way while staying at the home, then please arrange with your group a mutual place to keep your keys. Be creative.


Do I have to clean?

You have options.  If you choose to save some money and do it yourself then a cleaning check is provided in the Compendium in your home. A full cleaning service is available should you choose to pay to for it, but you need to arrange this prior to your stay. 

Please note that you must book your cleaning service two weeks prior to your arrival date if you are staying during school holidays. 


Is there cleaning products in the home?

Yes. These are often situated in the laundry inside a bucket. Clean rags are also supplied.


Is firewood provided?

Yes


Is the gas bottle for the BBQ provided?

No. This is available for hire at the office for $7.00 per day. You're welcome to bring your own gas bottle from home if you wish - your fittings will need to be universal.


Can I check in earlier than 3pm?

We will do our best for you but please don't be offended if we have to say no. In school holidays this is not always possible.


Can I check out later than 11am?

We will do our best for you but please don't be offended if we have to say no. In school holidays this is particularly hard because there is normally someone looking to check in as soon as possible and we have to do inspections, repairs and maintenance etc in a narrow space of time.


What happens when it snows and the roads are closed?

Each snow event brings different circumstances and its unusual for state highways to be closed for long periods of time especially the southern routes to Hanmer Springs. We keep a close eye on the AA website and have up to the hour information on road conditions, however if the road is closed for a long period of time we can either re book you for another time or refund you.


Can we put up a tent?

No sorry


Can we hook our campervan/caravan up to the house power?

No sorry


If the house I choose sleeps 6 can I bring extra people?

No, the owners of the homes have set them up for the amount of people they wish to have in their home. This is often based on seating options, home wares and facilities within the home. We do not count babies in portacots as extra.


Can you provide some information about what to do in Hanmer Springs?

Check out the following link   https://visithanmersprings.co.nz/activities/. This has some great information about Hanmer Springs and the attractions we have to offer.