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COVID-19 Update

At 12 midday 12th August 2020 we will be operating under Level 2. For further information on Level 2 requirements please refer to the official government website https://covid19.govt.nz/?gclid=EAIaIQobChMIpe_srZmU6wIVDraWCh2bmQihEAAYASAAEgImIvD_BwE

Our current refund policy remains the same (see Cancellations and Alterations below) with the exception of those travelling from Auckland who will receive a full refund (less fees).

At Hanmer Holiday Homes, we seek to provide a safe environment for all tenants, members of the public and staff members. We are following advice from the Ministry of Health and taking extra precautions to ensure that we are doing everything in our power to reduce the impact of COVID-19 and to provide a healthy and safe environment.

These are the current practices we have in place to minimise the risk of contamination:
- Our servicing team have been briefed extensively on the situation and have been advised of the most appropriate sanitising products and methods to use in our homes.
- All surfaces in our homes are sanitised prior to any of our guests entering the homes.
- New gloves are worn by all servicing and maintenance staff when entering each holiday home.
- All surfaces in our office that come in contact with human hands are being sanitised regularly throughout the day.
- Finally, face to face interaction between staff and guests has been eliminated. We have adopted contactless check in and check out procedures. This means you will go directly to the holiday home and information on how to gain access will be sent to you via SMS and email on your arrival day

We hope that you find comfort in the knowledge that we are treating the situation seriously, and are taking the extra time and care necessary to help protect the health and safety of everyone involved with Hanmer Holiday Homes.

If you have any further questions, please do not hesitate to contact us at our office on bookings@hanmerholidayhomes.co.nz

Last updated 10:30am 12th August 2020. 


What do I need to bring?

The property will provide most things you would expect in a normal holiday home. However, you will definitely need to bring your own sheets, pillowcases, towels, food, tea, coffee and milk and personal items such as toilet paper and soap. If you feel you may need something in particular please bring it with you, just in case. Duvets, pillows and blankets are provided in all the homes, however, if you are someone who particularly feels the cold then we suggest you bring extra blankets just to be safe.


Can I hire linen instead of bringing it with me?

Yes - the following are the prices for linen hire:

King sheet sets
$15.00
Queen sheet sets
$13.00
Single sheet sets
$10.00
Bath towels
$3.00
Hand towels
$2.00
Face Cloths
$1.50

Tea, coffee, sugar, milk, soap and shampoo can be hired from Hanmer Holiday Homes if needed.


What are the office hours?

The office is open 9am to 5pm Monday to Friday, and 9:30am - 2:30pm Sunday. After hours service is still available at all other times.


Where do I pick up the keys?

You will be contacted a few days prior to let you know the process of check in and on the day of arrival you will be sent a text (SMS) and email with further details on how to gain access to the property. Do not come to the HHH office.


Where do I leave the keys on departure?

On the morning of your departure you will be sent a text (SMS) with further details on the process for leaving the property, including where to leave the keys. You should not need to go to the HHH office.


Is there more than one set of keys?

No, if you are with other people and need to go your own ways while staying at the home then please arrange with your group a mutual place to keep your keys. Be creative.


Do I have to clean?

You have options.  If you choose to save some money and do it yourself then a cleaning check list will be given to you when you pick up your keys, however if you choose to pay to have a cleaning service we can do this for you if arranged prior to your stay. 

Please note that you must book your cleaning service two weeks prior to your arrival date if you are staying during school holidays. 


Is there cleaning products in the home?

Yes. These are often situated in the laundry inside a bucket. Clean rags are also supplied.


Is firewood provided?

Yes


Is the gas bottle for the BBQ provided?

No. This is available for hire at the office for $7.00 per day. You're welcome to bring your own gas bottle from home if you wish - your fittings will need to be universal.


Can I check in earlier than 2pm?

We will do our best for you but please don't be offended if we have to say no. In school holidays this is not always possible.


Can I check out later than 11am?

We will do our best for you but please don't be offended if we have to say no. In school holidays this is particularly hard because there is normally someone looking to check in as soon as possible and we have to do inspections, repairs and maintenance etc in a narrow space of time.


What happens when it snows and the roads are closed?

Each snow event brings different circumstances and its unusual for state highways to be closed for long periods of time especially the southern routes to Hanmer Springs. We keep a close eye on the AA website and have up to the hour information on road conditions, however if the road is closed for a long period of time we can either re book you for another time or refund you.


Can we put up a tent?

No sorry


Can we hook our campervan/caravan up to the house power?

No sorry


If the house I choose sleeps 6 can I bring extra people?

No, the owners of the homes have set them up for the amount of people they wish to have in their home. This is often based on seating options, home wares and facilities within the home. We do not count babies in portacots as extra.


Can you provide some information about what to do in Hanmer Springs?

Check out the following link   https://visithanmersprings.co.nz/activities/. This has some great information about Hanmer Springs and the attractions we have to offer.